Service Support
Service Support
★Pre-sales service
Before customers purchase enameled wire products, the company will provide the following high-quality pre-sales services:
Product Advisory:The professional sales team is ready to answer all kinds of questions about enameled wire products, including product specifications, performance characteristics, scope of application, etc. For example, if the customer is not sure whether a certain enameled wire is suitable for a specific motor manufacturing, the sales team will introduce the electrical performance and heat resistance of the product in detail, and compare it with the customer's needs.
Needs assessment:Help customers evaluate their specific needs for enameled wire, and provide personalized product suggestions and solutions according to customer application scenarios and technical requirements. For example, for electronic equipment requiring high-frequency operation, an enameled wire having a low-loss characteristic is recommend used.
★Service in Sale
In the sales process, the company is committed to providing customers with efficient and convenient services:
Order processing:Quickly and accurately process customer orders, ensure order information is correct, and timely feedback order progress.
Production tracking: Track production progress in real time to ensure that products are delivered on time. If special circumstances may affect the delivery time, we will communicate with customers in advance and negotiate solutions.
Quality Inspection: Before the product is shipped, strict quality inspection is carried out to ensure that each batch of products meets relevant standards and customer requirements. Provide detailed quality inspection reports to customers.
★After-sales service
In order to protect the interests and satisfaction of customers, the company provides the following after-sales services:
Quality Assurance: Provide quality assurance for the enameled wire products sold. During the warranty period, the company is responsible for free maintenance or replacement of failures or losses caused by product quality problems.
Technical support and training: Provide customers with technical support and training on the use of enameled wire products to help customers solve problems encountered in practical applications. For example, organize online or offline training courses to explain the installation and maintenance points of enameled wire.
Feedback processing:Actively listen to customer feedback and opinions, deal with customer complaints and problems in a timely manner, and continuously improve service quality.
Name: Jiangsu Quanfeng Electric Co., Ltd
Telephone:0513-88330999
E-mail: jsqfdq@jsqf.ntesmail.com
Address: No.2, Lifa Avenue, Chengdong Town, Hai 'an City
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